EMPOWERING HEALTHCARE EXPERIENCES WITH AI AND ADVANCED TECHNOLOGY

Discover the power of emotionally intelligent technology designed to transform patient experience, one meaningful interaction at a time.

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Experience and Impact

10+
Years in Healthcare AI
4M+
Patient Interactions
50+
Disease States Covered
5+
Security Certifications

Enterprise Security and Regulatory Compliance

Powered by zero-trust architecture and protected through end-to-end encryption, every HXT platform is engineered to meet the most stringent healthcare security and regulatory standards.

HIPAA Compliant SOC 2 Type II ISO 27001 FDA 21 CFR Part 11 GDPR Ready

Technical Architecture

• Multi-tenant SaaS
• Kubernetes Orchestration
• Real-time Analytics
• Advanced LLMs
• API-First Design
• Cloud-Native
• Zero-Trust Security
• Blockchain Audit Trail

Transformative Impact Across Patient Engagement

Real-world outcomes demonstrating measurable improvements in patient engagement, operational efficiency, and data-driven decision-making through HXT platforms

Global Pharma Leader – Rare Disease Patient CRM Program

Implemented HXP™ to manage a rare disease patient CRM program, delivering enterprise-grade engagement and compliance performance across thousands of targeted communications.

39K+
Emails Sent
96.2%
Delivery Rate
38.3%
Open Rate
22.1%
Click-to-Open Rate (CTOR)
4.4%
Click Rate

Highlights: Privacy-protected opens maintained at 26.7%; opt-out rate 4.5% thereby confirming message relevance and compliance alignment (GDPR + HIPAA).

Top 10 Pharmaceutical Company - Mental Health Patient Support

Implemented VOCE™ to enable secure, HIPAA-compliant video and audio sessions between Care Partners and Care Guides for a rare disease support initiative. The program demonstrated strong adoption and sustained engagement through personalized digital interactions and educational follow-ups.

4.0+/5
Satisfaction rating
95%
Scheduled video sessions
82.83%
Email Engagement Rate
99.2%
Resource Downloads

Highlights: The initiative showcased measurable success in patient connection, satisfaction, and content-driven engagement, reinforcing the power of emotionally intelligent video experiences in rare disease support.

Leading Pharma – Patient Engagement Insights Optimization

Leveraging AKIRA™, our conversational analytics platform, a global pharmaceutical leader used advanced natural-language querying to uncover actionable insights from patient CRM engagement data. AKIRA™ analyzed thousands of patient interaction records and built a secure, AI-powered insights portal that allowed non-technical stakeholders to ask natural-language questions and instantly visualize engagement trends, barriers, and outcomes.

70%
Faster data-to-insight turnaround
100,000+
Analyses of Patient Interactions
100%
Adoption among non-technical stakeholders
30%
Improvement in stakeholder decision efficiency

Our Healthcare Technology Suite

Comprehensive suite of AI-powered and technology solutions designed for enterprise healthcare organizations seeking measurable improvements in patient experience and operational efficiency

E1™
Voice Agentic AI Platform for Healthcare
E1™ is our next-generation voice agentic AI platform, designed to build fully compliant healthcare voice advocates capable of intelligent, human-like conversations. The platform enables enterprises to deploy multilingual, context-aware voice agents that guide patients through complex health and clinical trial information, while adhering to the highest standards of HIPAA, TCPA, and data privacy compliance.
  • Multilingual, natural and empathetic voice conversations with contextual memory
  • Seamless integration with CTMS and CRM systems
  • Automated call summaries, transcripts, and interaction logs
  • Built-in consent collection and privacy guardrails for healthcare use
  • Scalable architecture for deployment across patient engagement programs
  • Direct access to ClinicalTrials.gov for real-time trial information
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EIDM™ 360
Behavioral Intelligence Platform
EIDM 360™ is our advanced analytics platform purpose-built to surface behavioral cues, emotional signals, and pivotal decision points from real-world patient data. Leveraging proprietary GenAI and NLP models, EIDM 360™ transforms raw, unstructured content into emotionally intelligent insights that power engagement strategies, clinical understanding, and patient-centered decision-making.
  • Behavioral and sentiment-driven segmentation across 50+ disease areas
  • Analysis of text, audio, video, and image data for a holistic patient view
  • Continuous parsing and curation for data accuracy and relevance
  • Contextual understanding of emotional and cognitive drivers
  • Integration with VOCE™, E1™, and other HXT platforms for unified insights
  • Predictive modeling to inform engagement and communication strategies
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HXP™ Marketing Cloud
AI-Powered Marketing Automation for Healthcare & Life Sciences
HXP™ Marketing Cloud is a best-in-class marketing automation platform purpose-built for the healthcare and life sciences ecosystem. Combining enterprise-grade automation with built-in AI, it empowers organizations to design, personalize, and optimize omnichannel engagement journeys, all within a secure, compliance-first environment.
  • Omnichannel journey orchestration across email, SMS, voice, and digital touchpoints
  • Built-in AI for content generation, audience segmentation, and predictive engagement
  • Dynamic, drag-and-drop journey builder with automated triggers and decision logic
  • Real-time analytics and AI-driven insights for campaign optimization
  • Seamless integration with CRM, EHR, and consent-management systems
  • Compliance automation for HIPAA, CAN-SPAM, GDPR, and 21 CFR Part 11 standards
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VOCE™
Secure Video Engagement Platform
VOCE™ is our HIPAA-compliant video engagement platform built to enable secure, high-quality audio and video conversations between patients, caregivers, and KOLs. Designed for healthcare and life sciences applications, VOCE™ provides a fully compliant environment for virtual patient engagement, clinical trial discussions, and support sessions, all protected by end-to-end encryption and enhanced with integrated AI monitoring.
  • End-to-end encrypted video and audio sessions compliant with HIPAA standards
  • Automated compliance reporting and audit trail generation
  • Real-time AI transcription and session summarization
  • Seamless integration with CRM systems
  • Customizable workflows for patient support and trial coordination
  • Scalable WebRTC framework optimized for healthcare-grade security and reliability
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PIXI™
AI Pharmacovigilance Platform
PIXI™ is our real-time adverse event (AE) detection and reporting platform powered by advanced NLP and regulatory intelligence. Designed for life sciences and pharmacovigilance teams, PIXI™ automates the identification, classification, and reporting of safety events across multiple data sources, ensuring rapid compliance and minimizing manual intervention. Integrated directly with FDA safety databases, it streamlines the entire signal detection and MedWatch submission workflow.
  • Automated AE detection, extraction, and classification from unstructured data
  • FDA MedWatch integration
  • Signal detection algorithms for trend and risk identification
  • Intelligent workflows for regulatory reporting and compliance validation
  • Scalable, audit-ready architecture built for global safety operations
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AKIRA™
Conversational Analytics AI
AKIRA™ is our next-generation conversational analytics platform that transforms complex healthcare data into actionable insights through natural language interaction. Built to be database-agnostic and seamlessly integrated with EIDM 360™, AKIRA™ empowers users to explore data, uncover trends, and generate executive-ready insights, simply by asking questions in plain language.
  • Natural language querying across structured and unstructured datasets
  • Automated insight generation and visualization
  • Predictive analytics models for trend and outcome forecasting
  • Seamless integration with EIDM 360™ and enterprise databases
  • Executive dashboards and real-time report generation
  • Secure, compliant architecture designed for healthcare environments
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Shaping the Future of AI in Healthcare

At Human Experience Technologies (HXT), we are redefining what it means to care in the healthcare industry. As a subsidiary of Entrada Ventures Group, we develop emotionally intelligent, AI-driven solutions that elevate patient engagement, foster trust and clarity, and empower pharmaceutical brands through empathetic guidance, personalized information, and human-like support at every touchpoint.

What sets us apart is our ability to personalize healthcare experiences in real-time using behavioral insights, natural language understanding, and adaptive AI. Whether you're a patient, provider, or pharmaceutical leader, we equip you with tools that are not only innovative but deeply human-centric.

We are dedicated to identifying and addressing critical gaps in traditional CRM and patient support systems, leading to the development of innovative products that continuously learn from patient behaviors and preferences.

Our Mission

To transform patient healthcare experiences through emotionally intelligent technology and AI solutions that understand, support, and empower patients throughout their healthcare journey

Our Vision

We believe innovative technologies and AI hold the key to unlocking a future where patients experience their healthcare journey as one of empowerment and not uncertainty

Leadership Team

The leadership at Human Experience Technologies brings together a wealth of experience in healthcare, pharmaceuticals, and technology. Our team is dedicated to crafting solutions that bridge the gap between patient needs and technological advancements

CEO
Carlo P Calcagni, RPh
Founder, CEO
As Chief Executive Officer of Human Experience Technologies, Carlo brings over three decades of leadership in healthcare innovation and patient engagement. Under his vision, HXT has evolved into a trusted partner for global life sciences organizations, delivering AI-powered platforms that humanize healthcare through empathy, design, and technology. Carlo’s career has been defined by building scalable, mission-driven solutions that bridge patient experience, digital transformation, and measurable clinical impact.
HXT
Yogesh Verma
Exceutive Vice President
Yogesh is an accomplished healthcare technology leader with deep expertise in AI-driven patient engagement, conversational intelligence, and data analytics. As Executive Vice President at HXT, he spearheads the development of their AI platform ecosystem, including voice, video, and emotionally intelligent data solutions, that redefine how patients interact with healthcare systems. With over 25 years of experience bridging clinical, technical, and regulatory domains, Yogesh combines innovation with compliance to deliver scalable, human-centric digital health platforms.
HXD
Bethanne Toci
EVP, Human Experience Design
Bethanne is Executive Vice President of Human Experience Design and Project Management, where she leads the ideation and execution of patient-centric digital solutions across their AI and healthcare platform ecosystem. With over three decades of experience in healthcare innovation, design leadership, and program delivery, she combines creative vision with operational discipline to transform complex clinical and engagement journeys into intuitive, measurable, and human-centered experiences that build trust, improve adherence, and drive outcomes for global life sciences organizations.
HXS
Kirsten York
EVP, Human Expereince Strategy
Kirsten serves as EVP of Human Experience Strategy at HXT, where she guides pharmaceutical and biotech clients in transforming patient-experience vision into measurable outcomes. Drawing on her deep expertise in health-tech innovation and strategic planning, Kirsten leads cross-functional teams to align digital transformation, empathetic design, and operational execution, helping life-sciences organizations deliver emotionally intelligent, data-driven healthcare journeys at scale.

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enterprise@hxt.health

For healthcare organizations and pharmaceutical companies

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support@hxt.health

Technical support and implementation assistance

General Inquiries

hello@hxt.health

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